The things people actually ask

Yes. That page is the invitation, and it is doing the right thing: it checks whether you already have the app, and if you do not, it offers you the two ways in. You can install the app, or you can start shooting in the browser on the page you are already on. Either way you end up on the same roll, and photos taken on one show up alongside photos taken on the other.

No, but the roll is almost always worth more if you are. Nothing about a code checks your location. If you are at the hotel and the party has moved to the beach, your photos still land on the same roll as everybody else’s.

There is no Android app yet, and you do not need one. Open the invitation link in Chrome and the camera runs in the browser: you get the same shot count, the same roll, and the same wait until it develops. The only thing you miss is the app on your home screen, and Crowdroll is not an app anybody opens twice a week anyway.

That is enough. Type it into the box on the join page and it opens the same roll. Codes are six characters, letters and numbers, and they are not case-sensitive, so it does not matter how it was written on the card.

No, and this is the one thing the whole app is built around rather than an oversight. There is no preview, no retake and no deleting. You find out what you got at the same moment everybody else does, which is the morning after. It takes about three photos to stop minding and it is the reason the roll comes out looking like the night instead of looking like a feed.

Whatever the host chose. A free event gives everyone 5 each, which is enough to see what this is and not enough for a wedding. Hosts who want more buy it for the whole event in one go — 25 shots each, 50 shots each, Unlimited shots — so if you have more than 5, your host paid for them. The counter in the app is the only reliable answer, because the host can raise it mid-party.

The camera stops and tells you. Nothing you have already taken is affected, and you can still see the roll when it develops, leave reactions and comments on it, and download the whole thing. If you want more shots, the person to ask is the host: it is bought once for everyone, not per guest, so there is nothing for you to buy.

No. The photo is saved on your phone the instant you take it, and the upload is a separate job that keeps retrying in the background until it goes through. Bad wifi at a venue is the normal case rather than the exception, which is why it works this way. Leave the app installed and open it once when you are back on a decent connection — anything still queued goes up then. If the roll has already developed by that point, your late photos still join it.

Not onto the shared roll — that is photographs only. What you can do is leave a private message for the hosts, as a voice note or, if the host has bought video messages for the event, as a short video. Those go only to the hosts. Nobody else on the roll can play them, including the person who left the one before yours.

Three things, in the order worth trying. You can report the photo from inside the app, which puts it in front of us and we remove anything that breaks the rules. You can block the guest who took it, which hides their photos from your view straight away. And you can ask the host, who can remove any photo from their own event at any time, for any reason — that is usually the fastest route for a photo that is unflattering rather than against the rules.

At a time the host picks when they set the event up, which is usually the next morning. Until that moment nobody can see a single photograph, the host included. When it arrives the whole roll appears at once rather than trickling in.

If you allowed notifications, your phone tells you. If you joined in a browser instead of the app, you can leave an email address and we send you one message when it develops — one, for that, and then we delete the address. If you did neither, open the app or the link again and it is there.

Yes. Save all takes the entire event into your camera roll in one go, at full quality. Individual photos save one at a time from the photo itself. There is no watermark and nothing is downscaled on the way out.

It depends on what the host paid. On a free event the developed roll stays open for sixty days after the event date, then it locks, and thirty days after that it is deleted for good — so ninety days from the event, with a month of warning built into the middle of it. Paid events do not expire at all, and a host on a free event can add the keep-forever add-on at any point in that window and the clock disappears. If you care about the photos, the safe move is to download them the week it develops.

From here, yes — deleting an event takes the roll with it, including other people’s photos on it, and the app warns the host about exactly that before it happens. Anything you had already downloaded is on your phone and is unaffected. This is the strongest argument for saving the roll the morning it develops rather than the month after.

A free event holds up to 5 guests. Above that it is one payment for the event: €35 for 50 guests, €99 for the 200 a typical wedding actually is, up to €279 for 500 guests and up. You are not counted against your own event, and the number is a ceiling rather than a commitment — nothing is wasted if fewer people come.

Three ways, and most hosts use two of them. The link goes in the group chat or on the invitation, which covers everyone who reads their messages. The QR code goes on a card on each table, which covers everyone who does not. And the six-character code can be read out or written on a chalkboard, for the phone that will not scan anything. All three open the same roll.

Yes, if you turn approval on. With it on, the roll develops to you first and you walk the photos before anybody else sees them; we send you a notification when there is something waiting, and there is an approve-all button for when you trust the room. With it off — which is the default — the roll develops to everyone at the same moment, including you.

Yes, and the mechanism is the host code. Anyone holding it can administer the event from the host console: remove a photo, remove a guest, top the event up, move the develop time. Treat it as a credential rather than a label — give it to the person doing the job with you, and not to the group chat.

Yes. You can move it later if the night is going longer than planned, or develop the roll immediately if you want everyone looking at the photos before they leave. What you cannot do is make a photo visible early without developing the roll for everyone, because that is the promise the app makes to the people taking the photographs.

Yes, and there are add-ons built for it: your own logo on the join card and the roll, a live wall for a screen in the room, and the printed QR cards. The guest experience is identical — nobody has to sign up to anything or hand over an email address to shoot.

No, and there is not going to be one. You pay once for one event, and everything you bought stays bought for that event. There is nothing to cancel and nothing that renews.

You. Guests never pay anything, are never shown a price, and are never asked for a card. Shots, video messages and guest capacity are all bought once by the host and apply to everybody on the roll.

Purchases are made through Apple, so refunds are handled by Apple under the App Store terms rather than by us. Request it from Apple directly — we cannot process it for you, and we would only be forwarding you to the same place. If Apple does refund a purchase, the upgrade it paid for comes off the event.

To create an event, yes — you sign in with Apple, and Hide My Email is fine. Hosting is the one role where we have to be able to tell it is still you tomorrow. Guests need no account at all, to shoot or to look.

Only people who have joined that roll, and only after it develops. That is enforced on the server rather than hidden in the app, so somebody who is not on the event cannot read its photos even if they go looking for them. Anyone holding the code can see a small public preview of the event — its title, venue, date, and how many people and photos are on it — and no photograph is ever shown on that page or in a link preview.

No. They are not scanned for faces or objects, location is not read from them or attached to them, and they are not used to promote the app. We do not sell or rent personal information and there are no third-party advertising or analytics SDKs in the app.

Then they should not be, and if you are hosting it is your job to say out loud that a shared camera is running. That is in the terms as a host responsibility rather than a suggestion. A guest who would rather not take part simply does not join the roll, and a guest who is in a photo they did not want can report it, block the person who took it, or ask you to remove it.

There is zero tolerance for objectionable content. Nothing unlawful, sexually explicit, hateful, harassing or violent, nothing depicting or exploiting a child, and nothing you do not have the right to post. Every photo, voice note and video message can be reported from inside the app, we review reports within 24 hours, and accounts that post that material are removed without needing to establish a pattern first.

You need to be at least 13 to use Crowdroll, and it is not built for children under that age. If you believe a child has an account, email us and we will remove it.